Office Policies

Braces_Girl_4.jpgOur Mission

We believe that changing a person's smile changes that person's life. We strive to make a positive impact in our patients’ lives and in our community; promising to promote healthy smiles and healthy self-esteems.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Friday: 9:00 a.m. – 5:30 p.m.

If you have questions or would like to schedule an appointment, please call us at (863) 853-4985. If you receive a voicemail, please feel free to leave a message. We may be on the other line or helping another patient, but we will call you back as promptly as possible.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.